Plot are Nick Durrant and Gill Wildman.
Gill’s early work, as a researcher and developer of local public services using the community development approach, which puts an emphasis on designing resilient relationships — connecting local networks and agencies to user-needs. This was amplified and extended by the pioneering use of social visualisations, and other design methods.
Designer and Studio Head:
At Manchester City Council, Gill designed and orchestrated city wide publications and communication methods to engage people in urban regeneration projects, festivals and exhibitions.
Academic, Industrial, and Standards Innovator:
A graduate of Brunel University’s Design Strategy and Innovation MA (and then Assistant Director), Gill has played numerous academic and industrial advisory roles. An Industry board member for the Innovative Product Design and Interactive Media Design programs of Duncan of Jordanstone College of Art & Design, Dundee, she was also the External Examiner for the Masters in Design program. For the British Standards Institute, she framed and shaped their definition of Service Design.
During “four years national service” at the Design Council, London. She led their Humanising Technology initiative, which introduced user-centred design approaches to early-stage UK technology start-ups and brokered collaborations between many talented designers and scientists.
From 2004 as co-founder and principal of the innovation consultancy Plot, Gill has designed and developed the interventions that Plot undertakes across industry sectors for clients such as Nokia, Microsoft, the BBC and Participle. Gill is passionate about the design of people-centred systems, and takes the position that businesses and other organisations need to understand the value of collaboration as a key to their unlock their innovation strategies and design initiatives. Her professional research interests include identifying success factors in start-up business incubation, design strategies for new technologies, exploring the impact of new pervasive technologies in everyday life, participatory design methods, and people-centered system designs.
At Pittsburgh’s Carnegie Mellon University, by invitation from 2010, she was the School of Design’s Nierenberg Chair for two years, and while in the USA she has lectured at Parsons The New School of Design, the School of Visual Arts, and the Tisch School of Arts in New York, as well as the AIGA, pioneering the use of new approaches to design.
Nick has immersed himself in interaction design and the strategic use of design for innovation since the early nineties. Coming from a background in conceptual art, environmental installation, and time-based media, he graduated from the Computer Related Design programme at the Royal College of Art in 1994.
He spent four years in Silicon Valley with Taligent and IBM as an Interaction Designer developing graphical interfaces for the ‘Pink’/Commonpoint operating system, groupware products such as ‘Places for project teams’; and the cult early social-software service ‘Meeting Center’ with the San Francisco start-up 280 inc.
On return to the UK to teach Interaction Design at the Royal College of Art from 1998 to 2001, he pioneered the fledgling practise and perspective of Service Design with a new generation of web-native students, developing methods of prototyping services such as ‘evidencing’. Design research projects from this time include FLIRT, which explored location-based recreational media in Helsinki in 1998, and the ‘bubble engine’ project which explored the politics of hyperlinks at Maastricht’s Jan Van Eyck Academy in 1999. This culminated in the Issue Network Mapping symposium in Amsterdam. At Interaction Design Institute Ivrea in 2004 he led their ‘Applied Dreams’ collaboration with Hitachi.
He balanced these research explorations with commercial interaction design strategy for clients at Metadesign, Icon MediaLab and Futurebrand Digital: Orange, Skoda, Bosch, Telia, GSK, MSDW, Bank of America, Artranspennine 98, Netaid UN/Cisco, Telefonica, Lastminute.com, UPC/Chello, and Peoplecom. Post dot-com mayhem Nick became a ‘visiting professor’ at the branding consultancy Interbrand, working on the complex relationship between user-centered research and brand strategy, and the macro-micro relationships between brand and information architecture. Here he explores ways of articulating new service propositions as a means to rethink and reposition client brands including Orange, Costa Coffee, the Cooperative, and Intercontinental Hotels. As an advisor to and mentor for the UK Design Council’s Humanising Technology project, which connected early-stage emerging technology startups with design thinking, he developed an ongoing partnership with Gill Wildman with whom he co-founded Plot in 2004.
Cities and Wayfinding:
An opportunity to become involved at the intersection of urban design strategy and interaction design with the Bristol Legible City initiative led to an environmental design effectiveness award for a much-mimicked wayfinding system widely held up as a best-practise example of urban design. He was a consultant to the follow-up Legible London project, Bath’s Movement and Public Realm Strategy, and the pioneering green Masdar City project in Abu Dhabi in collaboration with CityID.
For the past three years Nick has consolidated his commercial and academic experience as Track Chair of the Masters of Tangible Interaction Design programme at Carnegie Mellon University in Pittsburgh, after two years teaching in the School of Design where he occupied the Nierenberg Chair of Design alongside Gill.
Here’s a recent talk Nick made about data and surveillance.